You may be eligible for a refund if the returned product meets our return conditions. The item must be unused, in its original condition, and returned with the original packaging, tags, accessories, and proof of purchase. Products that are damaged, used, altered, or returned without the required accessories may not qualify for a refund.
All returned products will be inspected by our quality control team before a refund is approved. The inspection process helps us verify the condition of the product and the reason for the return. We reserve the right to reject a return if the product does not meet our return requirements.
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed back to your original payment method such as bKash, Nagad, Card, or Bank within 5â7 business days.
Once your return has been received and approved, the refund will be initiated according to your original payment method. Depending on the payment provider or bank, it may take 5â7 business days for the refunded amount to appear in your account.
You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error, such as receiving the wrong item or a defective product. Original shipping charges are generally non-refundable unless the return is caused by an error on our part.
In certain situations, only a partial refund may be issued. This may apply if the product is returned with missing accessories, damaged packaging, signs of use, or other conditions that affect its resale value.
Certain products may not be eligible for return or refund due to their nature. This may include customized products, personalized items, clearance or final-sale products, and products specifically marked as non-refundable at the time of purchase.
If you receive a defective, damaged, or incorrect product, you may be eligible for an exchange. Please contact our customer support team within the applicable return period and provide your order details along with photos or relevant information about the issue.
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. We may request photographs or other information to verify the issue. If the problem is confirmed to be our responsibility, we will arrange the appropriate replacement, return, or refund.
Orders may be cancelled before they are shipped, subject to our cancellation policy. Once an order has been dispatched, cancellation may no longer be possible and you may need to follow our standard return process after delivery.
Once your refund has been successfully processed, we will notify you through your registered phone number, email address, or other available communication channels. Please keep your order or refund reference number for future inquiries.
If you have any questions about how to return your item, request a refund, or exchange a product, please feel free to reach out to our dedicated customer support team. Our support team will be happy to assist you and guide you through the return and refund process.
On orders over ā§ŗ 2000
Hassle-free 30-day returns
100% original products
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Delivery across Bangladesh
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